Christian Smirnow | Service Design, Research & Strategy

CHRISTIAN

SMIRNOW

Service Design,

Research & Strategy

Christian is a service designer, researcher, and strategist based in Berlin. He builds solutions for public innovation and digital transformation.

With a background in design and education, he brings an elevated sense of empathy and infuses both projects and teams with intersectional values. He aims to nudge business strategy towards social impact and sustainability and focuses on participatory processes.

Projects

Practice

Profile

Projects

Specialization

Service Design & Prototyping

Prototypes and blueprints tailored to each project phase increase desirability of solutions, enabling tangible user experiences captured through precise testing.

Strategy & Systems Thinking

Systems Thinking and visual mapping help to break down complex problems into actionable fields of opportunity, to ultimately identify innovation potential and develop impactful business strategies.

Applied User Research

Research drawing from design-led, ethnographic, and UX-approaches, generate unique and meaningful human insights.

Facilitation & Participation

Professional facilitation interwoven with participatory design principles maximize efficacy and enablement of the design team and of external, non-design stakeholders.

Access for All

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An inclusion & diversity strategy for an educational institution

Projects

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How might we evolve D-School’s attractiveness, readiness, and accessibility for diversified communities?

Client/Partner

HPI School of Design Thinking

Approaches

Applied User Research, Change Management, Social Innovation, Network Building

Design Thinking Programs

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Design Thinking and innovation programs for 110+ students and 30+ coaches

Projects

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How might we strengthen the educational offerings of a leading institution for Design Thinking in order to prepare graduates as innovation professionals in the “VUCA” world?

Client/Partner

HPI School of Design Thinking

Approaches

Applied User Research, Learning Design, Experience Design, Immersive Prototyping

GoodFill

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A network to save surplus food products

Projects

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How might we make left-over, edible food products available to hungry New Yorkers while expanding New York's centralized food distribution systems?

Client/Partner

Food Bank for New York City

Approaches

Applied User Research, Service Design, UX Design, Branding & CI

Office of Gender Identity

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A university-wide service-center for gender inclusivity

Projects

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How might we build awareness about transgender issues in educational institutions to improve organizational culture & research across key stakeholders?

Client/Partner

The New School University Health Center

Approaches

Applied User Research, Service Design, Participatory Design, UX Design

VergeNYC Conference

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A conference on transdisciplinary design

Projects

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How might we build a network of design professionals, social orgs, students, and academics to foster recognition of the transdisciplinary design practice?

Client/Partner

ThoughtWorks, Doblin, Zago, International Reycue committee, IBM, Moleskine, DESIS Lab

Approaches

Network Building, Experience Design, Design Thinking, Event Management, Hosting

Better Breather Program

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A B2B2C service system for public health

Projects

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How might we transform NASA’s big data on air pollution into actionable health benefits for marginalized citizens?

Client/Partner

NASA Earth Science, WeAct for Environmental Justice

Approaches

Service Design, Storytelling, Branding & CI, Design Fiction, UX Design

End of Life

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Ethnography and exhibition on the end-of-life

Projects

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How might we deploy design to confront the final stages of our lives with intentionality and prepare ourselves and our beloved for this universal experience?